Privacy Policy
**Effective Date:** [02/26/26]
## 1. Introduction
[North Carolina Home Solutions] (“Company”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us, or booking our services.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our company for home service appointments, estimates, marketing communications, and financial transactions.
By using our website or services, you consent to the practices described in this policy.
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## 2. Information We Collect
We may collect the following types of personal information when you interact with us:
### Personal Identification Information
* Name
* Phone number
* Email address
* Home address or service address
* Billing address
### Appointment & Service Information
* Requested service details
* Property information related to the service
* Photos or descriptions submitted for estimates
* Scheduling preferences
### Financial Information
When payments are required, we may collect or process:
* Billing information
* Payment method details (such as credit/debit card information)
* Transaction history
**Note:** Payment information may be processed by secure third-party payment processors and may not be stored directly on our servers.
### Technical Information
If you use our website, we may automatically collect:
* IP address
* Browser type
* Device information
* Website usage data through cookies or analytics tools.
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## 3. How We Use Your Information
We may use the information we collect for the following purposes:
* To schedule and manage home service appointments
* To provide estimates and complete requested services
* To process payments and financial transactions
* To communicate with you about your appointment or service request
* To send invoices, receipts, and service documentation
* To provide customer support
* To improve our services and website functionality
* To send marketing communications, promotions, or service updates
* To maintain internal records and business operations
* To comply with legal obligations.
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## 4. Marketing Communications
We may use your contact information to send:
* Promotional offers
* Service reminders
* Company updates
* Special discounts or seasonal services
You may opt out of marketing communications at any time by:
* Clicking the unsubscribe link in emails
* Contacting us directly using the information below.
Even if you opt out of marketing messages, we may still send **service-related communications** regarding appointments or transactions.
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## 5. How We Share Information
We do **not sell your personal information**. However, we may share information with trusted third parties when necessary to operate our business, including:
* Payment processing providers
* Scheduling or CRM software providers
* Marketing platforms (email or SMS services)
* Contractors or employees performing services
* Legal or regulatory authorities when required by law.
All third-party providers are expected to maintain appropriate security and confidentiality practices.
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## 6. Data Security
We take reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure.
However, no system or online transmission can be guaranteed to be completely secure.
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## 7. Data Retention
We retain personal information only as long as necessary for:
* Providing services
* Maintaining financial and tax records
* Legal compliance
* Business operations.
When information is no longer required, we take reasonable steps to securely delete or anonymize it.
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## 8. Your Privacy Rights
Depending on your location, you may have the right to:
* Request access to the personal information we hold about you
* Request correction of inaccurate information
* Request deletion of your personal data where applicable
* Opt out of marketing communications.
To exercise these rights, please contact us using the information below.
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## 9. Cookies and Website Tracking
Our website may use cookies or similar technologies to:
* Improve website functionality
* Analyze website traffic
* Enhance user experience.
You can control cookie settings through your browser preferences.
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## 10. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from minors.
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## 11. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Continued use of our services after changes are posted constitutes acceptance of the revised policy.
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## 12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: Admin@NCHomeSolutions.com